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Vestly.ai
ET

Terms of service

Effective from 19 October 2026

1. Provider

Vestly.ai is provided by RITOLD OÜ (registry code 16402166, address Betooni tn 15a-1, Lagedi alevik, Rae vald, 75303 Harju maakond, Estonia, email hello@rixio.ee), "we".

2. The service

Vestly.ai is an AI chat assistant for websites. It reads the website the customer connects, answers visitors' questions from that content, collects contact requests and shows conversations and statistics in the dashboard. The service is intended for businesses and other persons acting in their trade or profession.

3. Your account and content

You are responsible for the accuracy of your website and of the information you add to the knowledge base, for the people you invite to your team, and for letting your visitors know they are chatting with an AI assistant (the chat says so in its header).

4. AI answers

Answers are generated by an AI model from your content. No AI is infallible: review flagged and unanswered questions in the dashboard, and do not use the chat for medical, legal or financial advice that requires a professional.

5. Plans, prices and payment

Prices are final: RITOLD OÜ is not VAT-registered and no VAT is added. Plans are billed monthly in advance through Stripe and invoices are sent by email.

Free trial. A new company gets one 7-day free trial. Card details are collected when the trial starts. Unless you cancel before the trial ends, the first monthly fee is charged when it ends.

Changing plan. You can change plan at any time. The new plan applies immediately and the difference for the rest of the month is added to or credited on your next invoice.

Setup service. "We do it for you" setup is a one-time fee of 99 €. We set up the bot within one working day of receiving the information we need.

6. Cancelling and refunds

You can cancel at any time under "Plan & billing". The plan stays active until the end of the paid period and the next fee is not charged. Started periods are not refunded. As the service is intended for businesses, the consumer 14-day right of withdrawal does not apply.

If a payment fails, the chat keeps working for 7 days. After that it shows your "unavailable" message until the payment succeeds.

7. Limits

Each plan includes a number of conversations a month (shared by all of the company's chatbots) and an AI usage budget. When a limit is reached, new visitors see your "unavailable" message until the next month or an upgrade.

8. Price changes

We announce changes to prices or terms by email at least 30 days in advance. If you do not agree, you may cancel before the change takes effect.

9. Acceptable use

Do not use the service for unlawful content, for collecting data you have no right to collect, or to impersonate other people or businesses. We may suspend a chatbot that is abused.

10. Data

We process conversation data on your behalf as described in the privacy policy. You can export and delete it at any time.

11. Liability

The service is provided as is. Our liability is limited to the fees you paid in the last three months, except in cases of intent or gross negligence.

12. Governing law

These terms are governed by the laws of the Republic of Estonia. Disputes are settled by negotiation first and, failing agreement, in Harju County Court.